RETURN POLICY
At SÓL + SAND we want you to be 100% happy with the items you purchase from us and yes we offer refunds*.
RETURN POLICY
Subject to the below, items can be returned for a full refund or online credit note within 21 days of placing your order.
Please ensure that you read our return options, return/refund/exchange process and return criteria below. All returns must meet our Return Criteria listed further down titled “Return/Exchange Criteria”, we reserve the right to refuse or cancel a return should criteria not be met.
HOW TO RETURN AN ITEM
OPTION 1: FOR FULL PRICE ITEMS ONLY. SALE ITEMS PLEASE USE OPTION 2.
GET AN INSTANT REFUND with REFUNDID:
If you‘re not happy with your Full Priced SÓL+SAND items, we‘ve made it super easy for you to return the item/s back to us as easily as possible! We've partnered with Refundid to offer instant refunds! Follow the instructions below to get started. (Only available in Australia) Return shipping can be purchased for $10.60 via Refundid.
Please note all returns must meet our Return Criteria listed further down titled “Return/Exchange Criteria”. Sale items/ineligible returns will be cancelled.
1. To lodge a return, enter your details below:
OPTION 2: FULL PRICE RETURNS/SALE ITEMS
START A RETURN FOR A STANDARD REFUND OR STORE CREDIT
AUSTRALIA:
Still have questions or concerns email us on: orders.solandsand@gmail.com or use website chat.
NEW ZEALAND:
REST OF THE WORLD:
Please email us on orders.solandsand@gmail.com to organise.
You have 7 days from receiving your order to decide whether you'd like to return your order and 30 days for the order to be returned.
To exchange a size or style, we encourage you to place a new order with your preferred size and return your original item for a refund. This will ensure we do not run out of stock by the time we receive your return. We will send you a return shipping label along with your new order. Once you receive your new order you can return your item. (Return/exchange criteria applies - please see below)
Customers will need to organise their own return shipping through their provided shipping carrier and are encouraged to track, SOL + SAND is not responsible or liable for any lost return items.
WHAT CAN BE RETURNED:
RETURN POLICY
Subject to the below, items can be returned for a full refund or online credit note within 21 days of placing your order.
Your returned item must meet the return criteria.
Return/Exchange Criteria:
- items must not be worn
- no perfume smells
- items need to be returned in original packaging
- tags must be attached and must not have been removed - NO TAGS NO RETURN, REMOVED TAGS NO RETURN
- no make-up, marks or other stains on clothing or items
- items must not be washed
Please do take care when returning items, unfortunately we are unable to accept worn or washed item. If criteria is not met your return might not be accepted and/or the original purchased item returned to you.
Sale items- items marked as SALE ITEM in description or markeddown in price can only be returned for an online credit note (not a refund).
Items purchased during a storewide Sale Discount - any items purchased during a Sitewide Sale with a discount code are ineligible for a refund (where the discount is automatically applied at checkout, OR a discount code is manually entered at checkout - eg EOFY Sale, AfterPay Day). These items can only be returned for an online credit note(not a refund).
Final Sale items- items marked as FINAL SALE cannot be returned for a refund or online credit note, unless faulty. They are last chance styles and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.
Jewellery/Swimwear- due to hygiene reasons, we do not allow returns of these items.
Shipping: If you received free shipping, this will be deducted from the customers refund.
For order enquiries:
Please contact us via email orders.solandsand@gmail.com quoting your order number.
REFUNDID:
If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us as easily as possible! We've partnered with Refundid to offer instant refunds! Follow the instructions below to get started. (Only available in Australia) Return shipping can be purchased for $10.60.
1. To lodge a return, enter your details below:
START A RETURN FOR A STANDARD REFUND OR STORE CREDIT
1.We've made the return process easy! Just log in to your SOL+SAND account to start a return by using the email you used to place your order.
Items can be returned for a full refund or online credit note within 21 days of placing your order.
Please note it may take 24 hours for us approve a request.
CLICK HERE to log in.
2. Once your return is approved you will receive a return label to use for your return. If you want to send back using your shipping please download our return slip HERE. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer and we are unable to offer a credit note if we do not receive the item/s back.
3. We don't provide a refund for your return postage cost, unless the error is SÓL + SAND (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it.
4. Once your return has been delivered to us and processed through our returns department, we will issue you with a credit note in the form of a gift card (sent via email).
5. We aim to process all returns within 2-5 business days from the day we receive the return.
6.If you received Free Shipping on your order this will be deducted from a Refund.
**If criteria is not met your return might not be accepted and/or the original purchased item returned to you.
Our Return address is:
SOL + SAND
PO BOX 2598
SOUTHPORT BC QLD 4215
Any items that are RTC will have return shipping deducted from a refund.
SHIPPING FEES:
Please note that shipping fees paid at time of purchase are non-refundable.
Any items that are RTC will have return shipping deducted from a refund.
FAULTY ITEMS:
We're so sorry to hear that your item is faulty! For assistance contact us via email orders.solandsand@gmail.com quoting your order number.
STILL HAVE QUESTIONS?
For all order related enquiries please contact us via email orders.solandsand@gmail.com quoting your order number.
For general information or assistance please contact us:
Instagram: solandsand.store
Email: orders.solandsand@gmail.com
We endeavour to respond to emails within 24 hours Monday - Friday between the hours of 8am-4pm, AEST time
Website web chat - click the let's chat icon the bottom right corner.
Customer Service contact hours: Monday - Friday Between: 8am-4pm.
Store/Warehouse Location: We are located in Gold Coast, Australia
*the item shows are delivered