RETURN POLICY

At SÓL + SAND we want you to be 100% happy with the items you purchase from us. If you‘re not happy with your order we‘ve made it super easy for you to return the item/s back to us as easily as possible!

We've partnered with Refundid to offer instant refunds! Follow the instructions below to get started. (Only available in Australia and US) Return shipping can be purchased for $10.60 via Refundid. 
Please note all returns must meet our Return Criteria listed further down titled “Return/Exchange Criteria”. Sale items/ineligible returns will be cancelled. Sale items can be returned for a Store Credit.

(AU Customers) To start your return, click below:

START RETURN

(US Customers) To start your return, click below:

START RETURN

We've partnered with Refundid to offer instant refunds! Follow the instructions below to get started. (Only available in Australia) Return shipping can be purchased for $10.60 via Refundid. 
Please note all returns must meet our Return Criteria listed further down titled.

Sale items can be returned for a Store Credit.

To start your return, click below:

START RETURN

For an exchange we recommend placing a new order with your preferred size/item since we can not hold items.

Please return the item you would like to exchange for a refund on full priced items or a store credit for sale items.

We've made the return process easy!

Click below to get started

START RETURN

Returns are at the expense of the customer.

Still have questions or concerns email us on:orders.solandsand@gmail.comor use ouronline website chat.

NEW ZEALAND: STANDARD REFUND/SALE ITEMS/CREDIT NOTE: We've made the return process easy! Just log in to your SOL+SAND account to start your return by using the email address you used to place your order.  You will be emailed a code to log in and start your return. If approved we will send you a confirmation email and return information. Please note if you received free shipping on your order, this will be deducted from your refund. Still have questions or concerns email us on: orders.solandsand@gmail.com

 REST OF THE WORLD:

Please email us on orders.solandsand@gmail.com to organise. 

You have 7 days from receiving your order to decide whether you'd like to return your order and 30 days for the order to be returned.

To exchange a size or style, we encourage you to place a new order with your preferred size and return your original item for a refund. This will ensure we do not run out of stock by the time we receive your return. We will send you a return shipping label along with your new order. Once you receive your new order you can return your item. (Return/exchange criteria applies - please see below)

Customers will need to organise their own return shipping through their provided shipping carrier and are encouraged to track, SOL + SAND is not responsible or liable for any lost return items.

Returns are at the expense of the customer.

WHAT CAN BE RETURNED:

RETURN POLICY

Subject to the below, items can be returned for a full refund or online credit note within 21 days of placing your order.**

Please ensure you read and understand our return policy before purchasing with us, we are unable to be change our return policy.

Your returned item must meet the return criteria.

Return/Exchange Criteria:

Sale items- items marked as SALE ITEM in description or marked down in price can only be returned for an online credit note (not a refund).

Items purchased during a Storewide Sale - eg BLACK FRIDAY - any items purchased during a Storewide Sale are ineligible for a refund (where a strikethrough price is displayed, OR a discount is automatically applied at checkout - 15%OFF Storewide, OR a discount code is manually entered at checkout - eg BLACKFRIDAY25, EOFY Sale, AfterPay Day, FLASH25%). These items can only be returned for an online credit note (not a refund). 

Final Sale items- items marked as FINAL SALE cannot be returned for a refund or online credit note, unless faulty. They are last chance styles and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.

Jewellery- due to hygiene reasons, we do not allow returns of these items. 

Shipping: If you received free shipping, this will be deducted from the customers refund.

Your return must meet the following conditions:

- Must be received within 21 days of placing your order.
- Must not be worn
- Must not have perfume smells or washed smell
- Items need to be returned in original packaging
- Tags must be attached and must not have been removed - NO TAGS NO RETURN, REMOVED TAGS NO RETURN 
- No make-up, marks or other stains on clothing or items
- Items must not be washed

Once received into our warehouse, returns are processed within 5-7 business days. During busy sale periods, there may be some delays in processing returns however we work as quickly as possible to process returns.

Please note - if you use Australia Post, so please allow 5-10 working days for your return to be received back to us.

Please ensure there is an order number visiable on your return or the original packing slip included so we know who the return is from, otherwise this may cause a delay in processing the return.

Please do take care when returning items, unfortunately we are unable to accept worn or washed item. If criteria is not met your return might not be accepted and/or the original purchased item returned to you. 

The cost of return shipping is at the customer's expense. If you have received a faulty garment or an incorrect garment, we will cover the cost of your return postage. 

Returns are not processed until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us. 

While every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

For order enquiries:

Please contact us via email customerservice@solandsand.store quoting your order number.

Our Return address is:

ORDER#

SOL + SAND

PO BOX 2598

SOUTHPORT BC QLD 4215

SHIPPING FEES:

Please note that shipping fees paid at time of purchase are non-refundable.

Any items that are RTS will have return shipping deducted from a refund.

If you received Free Shipping on your order this will be deducted from a Refund.

FAULTY ITEMS:

We're so sorry to hear that your item is faulty! For assistance contact us via email customerservice@solandsand.store quoting your order number.

STILL HAVE QUESTIONS?

For all order related enquiries please contact us via email customerservice@solandsand.store quoting your order number.

For general information or assistance please contact us:

Instagram: solandsand.store

Email: customerservice@solandsand.store

Store/Warehouse Location: We are located in Gold Coast, Australia